Delivery Info

1.0 Delivery Fees

1.1   What are my Delivery fees?

Delivery fees are charged based on the size/weight of the parcel per Partner. If you have ordered from multiple Partners in one order, your shipping fee will be based on the size/weight of the parcel from each of the Partners. The total Delivery fees charged at checkout will be the sum of individual Delivery fee from each Partner. Your total Delivery fees will be clearly indicated in your cart during checkout.


Delivery Type

Parcel Weight

< 5 kg

Parcel Weight

5 - 10 kg

Parcel Weight

10 - 20 kg

Parcel Weight

20 - 30 kg

Delivery Fees (Domestic) SGD 4.50 SGD 6.00 SGD 12.00 SGD 16.00


1.2   When is courier delivery available?

Courier delivery is only available for Mondays to Fridays (9am to 10pm).

1.3   When will I receive my Order?

The normal delivery time is 3 to 5 working days. With Premium Delivery, you can expect to receive the Order within the same day if it is made before 11am.

For company flash sales, delivery will be to company address on allocated delivery date only.

1.4   Can I prearrange the date I want to receive my Order?

We apologize that we are unable to accommodate specific delivery date requests at the moment. If you are unavailable when your Order is delivered, the courier partner will try to re-deliver to you at another time.

For company flash sales, delivery will be to company address on allocated delivery date only.

1.5   Can I self-collect my Order?

Self-collection is not available

2.0 Exchange Policy


Subject to Clause 1.2 below, exchanges are only accepted in the case where the Product delivered varies from the one originally ordered. Where the Product delivered was not in accordance with the specifications (in terms of size, colour, etc), you may exchange the Product with Ace within seven (7) days of receipt of the Product. Where the Product delivered was faulty, defective or damaged, you may exchange the Product with the Ace within thirty (30) days of receipt of the Product. All exchanges shall be done by submitting your request for exchange to our Customer Service Team at To qualify for a return and exchange, the Product must fulfill the following requirements:-

  • The Product shall be un-used;

  • Product tags shall not be removed or tampered with in any way; and

  • The Product shall be in the original brand packaging (if applicable).


This exchange policy is applicable only to those Products which do not fall under the list of non-refundable Products provided on our Site.


Once you have requested for exchange, Clause 2.5 below shall apply in relation to the process of returning the Product and/or Ace may also contact you for the purpose of checking the delivered Product. You shall ensure that the Product is returned to OSIM in the same condition as it was when received by you and is packaged properly.


In the event that an item is returned to the ACE in a poor or unsuitable condition, the ACE shall have the right not to accept it and will send the Product back to you. In this circumstances, you will be liable to pay all reasonable delivery costs and servicing costs at such current applicable standard fees and costs structure and we shall be entitled to charge such costs to your credit or debit card, or deduct the equivalent amount of Points from your account with us, To the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.


A pre-paid return shipping service for Products that can be handled by the local mail services will be provided to you. Please refer to the pre-paid shipping label in the parcel sent to you. Otherwise, a courier will be arranged to collect and redeliver the Product to ensure a convenient exchange process.


Returned Product together with your return slip, are usually reviewed within five (5) working days after it has been returned to ACE. Upon verification that the delivered Product did not comply with the specifications, was faulty, defective or damaged, an exchange will be arranged by ACE within seven (7) working days thereafter. ACE shall deliver the correct Product to you at OSIM’s own cost and expense in exchange for and in replacement of the returned Product.

3. Refunds Policy


In the event of a valid request exchange of a Product, and only where ACE is unable to replace the returned Product for any reason whatsoever pursuant to Clause 2.6 above, a full refund would then be given by ACE to you in the original form of payment used to purchase the Product.


Other reasons which are compelling may be considered but on a case to case basis and is subject at all times to the investigation and evaluation by us and the relevant ACE

4. Product Information


All Product descriptions, information and materials posted on our Site are provided ‘as it is’ and without warranties express, implied or otherwise howsoever arising.


All Product images seen on the Site may slightly differ from the actual Product that you may receive.