Terms & Conditions

OSIM Standard Warranty Terms & Conditions
Below terms and conditions are applicable to products with a standard OSIM Warranty ("Warranty") purchased from, and, registered with OSIM International Ltd ("OSIM").


1.    The warranty is offered by OSIM, with charge, to the purchaser of an applicable OSIM Product ("product") and is only valid in the country of original purchase (Singapore).
2.    The warranty is a value-add service, offered by OSIM, that begins upon the first day of purchase for a minimum period of 1 year OR the period stated in the OSIM Sales Order/Invoice provided upon purchase of any applicable product.
3.    The warranty is not transferable, negotiable or assignable to any third party.
4.    The warranty is not a guarantee or promise relating to the nature of the material, workmanship or performance of the product.
5.    The warranty covers mechanical and/or electrical defects (please refer to "Exclusions from Coverage" below):
6.    Exclusions from Coverage:
•    Products still covered under any other warranties in effect;
•    Any non-operating items such as, but not limited to, paint, coloring, accessories, detachable plugs/attachments and/or product finishes;
•    Upholstery defects does not apply to standard wear and tear issues similar, and not limited to, stains from any liquids, gels or transferable items, marks from frequent usage, poor storage conditions and/or scratches/abrasions from external bodies/items. A technical evaluation is required to ascertain upholstery defects, and, if determined thereafter to be the result of manufacturer defect(s), affected parts will be replaced (there is a ordering lead time of averagely 12 to 18 weeks and colors/material might differ slightly from the original product's upholstery);
•    Consumable items used in or with the product such as (but not limited to) batteries, filters and gel pads;
•    User-performed routine maintenance and cleaning as indicated in the operating/owner's manual;
•    Unauthorized modifications made to the product, altered serial numbers or repairs performed by non-authorized repairers;
•    External faults such as wiring and electrical connection or defects from using wrong electrical supply;
•    Accidental or intentional physical damage or poor storage conditions;
•    Damage as a result of natural disasters, civil unrest, fire, theft, spilled liquids, corrosion, environmental elements, animal or insect infestation;
•    Shipping, freight, delivery and/or custom/government charges for out of country assistance;
•    Commercial use (multi-user organizations), public rental, use for profit or communal use for multi-family housing;
•    Diagnosis where no defect has been found or noted;
•    Under no circumstances shall coverage extend to any loss or injury to a person or loss damage to property or any incidental, contingent, special or consequential damages or any direct or indirect loss;
7.    OSIM has the sole option to repair or to replace a product with like kind, quality and specifications in the event of product malfunction. If the product is replaced, the warranty will be automatically terminated. The product with the original warranty will then become the property of OSIM (if replacement is accepted by the customer) without need for further authorization.
8.    The total value of all repairs and/or replacements made during the term of the warranty shall not exceed the purchase price paid for the product.
9.    A product service fee and spare parts costs (if any is required for repairs) will be charged to any product repairs/maintenance/servicing if the product is no longer under any warranty modes. The 30-Day User Verification Period (UVP) is a period automatically provided (after repairs by OSIM) for products WITHOUT any warranty. Customers can use this UVP to observe their product after repair. Any defects, within this 30-day UVP, for the same product, the company will repair for free. For product that malfunction at the last 30 days of their warranty period, the UVP will be provided as well.
10.    When product assistance is required, please contact the Service Centre.

 

Contact options are;
Option 1:    Send your product to the Service Centre in our Headquarters, located at No. 65, Ubi Avenue 1, S408939, Singapore (Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays).
The nearest MRT station is the MacPherson station (CC10) on the Circle Line. From Exit B, head east on Arumugam Road (about 100m), keeping to the right side of the road. Turn right after Antioch@MacPherson Building, walk about 120m on the passage way (along Geylang River). Cross the pedestrian bridge and you will see our Headquarters (just right next to the Starhub Green building).
  

Option 2:    Bring your product to any of our nationwide OSIM stores and they can send it back to the Service Centre located in our Headquarters without any delivery charges. Note however that you will only be able to collect your product at the Service Centre after the repair/evaluation is complete.
    

Option 3:    A Product Valet Service is available ($28 per trip) for small to medium sized products if you do not have time to visit us personally to send in or collect your product. Massage chairs and massage sofa series collection are chargeable at $98 for products out of warranty. Kindly contact the Service Centre to schedule your requirements (note: customers who purchase EW for their product are entitled to the Product Valet Service for free).
    

Option 4:    Contact us directly via live chat on www.osim.com for almost instant assistance before you bring your product to us. We might be able to help you from your desktop! Even if we are not able to respond to you immediately, we will attend to you if you leave your name, email and contact number in the chat window. Operating hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays.
 

Option 5:    Call us via our Customer Service Hotline (+65 67411538) for further assistance. However, kindly note that we might not be able to answer your queries immediately as there is often a queue for this option. If you are not able to reach us, please leave a message on the voice mail system and we will reply within the next 24 working hours.