Terms & Conditions

What does "Ground Arrangement" mean?
Services covering the land portion of a trip, such as lodging, sightseeing tours and transfer between airport and hotel. Flight is not included under ground arrangement.

What is a "Seat-in-coach Tour"?
SIC is Seat-In-Coach which is arranged on sharing basis. The shared arrangements could be for the tour arrangements or transfer arrangements. You will share an air-conditioned coach or van with other tourists and you may have an English-speaking tour guide to take you to all the scenic spots listed in the itinerary that day.

What is a "Private Tour?"
A private tour is a tour arrangement where all ground services are provided by your very own personal guide, with a private vehicle and chauffeur, exclusively for your party.

What does "Min 2-to-go" mean?
It is the minimum number of pax required travelling at a time on selected packages offered by the tour operator.

What is "Free & Easy Package"?
Free & Easy package contains hotel accommodation, return airport hotel transfers and daily breakfast. The number of night is varies, depending on the package that we are offering. The return airport hotel transfers are normally on SIC basis.

Are meals included in the packages?
Meals included are subject to the indication in the itinerary.

What is the hotel standard for the package?
All of the accommodations we offer provide private bathroom facilities that include sink, toilet, tub and/or shower. Room types and sizes vary depending on the destination.

Single rooms are usually smaller in size than twins and doubles and have one small bed. Triples are usually a standard twin/double plus a roll away or sofa bed.

Here is a general guideline for bed types:

  • Double: 1 double bed which sleeps 2
  • Twin: 2 twin beds which sleeps 1 in each
  • Single: 1 single or twin bed which sleeps 1
  • Triple: 3 twin beds which sleeps 1 in each or 1 double which sleeps 2 and 1 roll away or sofa bed which sleeps 1

Can I bring my family on the tour?
Yes, families are welcome on our tours. However, room configuration will be subject to hotel rules. Some hotels only allow a maximum of 2 adults + 1 child in one room, so in case of bigger families, you may need to book more rooms.

Are the tours suitable for elderly people?
This will depend on the tour and the elderly person themselves. We will need prior notice before booking so we can check whether the the tour can accommodate the person.

What language are the tours conducted in?
Most of our tours are conducted in English, with some exceptions where they are conducted in Mandarin. We will try to accommodate your request for specific language, however this will be subject to availability and extra cost (if applicable).

Do I need passport and visa to travel?
You need a valid passport for travel outside of Malaysia and visa requirements vary by country and nationality. If you hold a MALAYSIA Passport and are traveling to Europe, a visa is generally not required.

For visa requirements for other countries, kindly click below link for more information.

https://www.imi.gov.my/index.php/en/main-services/visa/visa-requirement-by-country.html

If you hold a passport from another country, check with each country you are visiting for the exact passport and/or visa requirements. It is the sole responsibility of each passenger to obtain the necessary documents for travel, including passports and visas.

Are the meals provided Halal?
For some packages, meals provided are Halal (kindly refer to the respective itineraries). You may request for Halal meals upon booking. We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we will pass the information onto your leader.

Can I request for Vegetarian meals?
We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we will pass the information onto your leader.

I am allergic to seafood. Can my dietary requirement be accommodated?
We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we will pass the information onto your leader.

Can I request for a King-sized bed?
All request and bed preference are subject to availability upon check-in.

Is late checkout or early check in available?
Hotel check-in is 2 – 3 pm and hotel check-out is 11 – 12 noon. If you require an early check-in please let us know and we will send request to hotel. Note that additional charges may apply if the hotel is able to accommodate an early check-in request.

Will there be assistance with my luggage at the airport?
No. You will need to tend to your own luggage during arrival and departure.

Are the tours suitable for children?
Most of our tours are child-friendly. Some itineraries have child age restriction (e.g. 8 years above only, etc), so we will need to know the date of birth of your child(ren) prior to booking.

Can I upgrade my room to a higher category?
Yes, with additional charges (subject to availability upon request).

Can I request for a different hotel?
For SIC tours, changes are not allowed, as all passengers are grouped at the same hotel. For private tours, we will try to accommodate the request based on hotel availability. Additional charges may apply.

Do I need travel insurance?
We recommend the purchase of travel insurance to all of our customers to help protect you and your travel investment against the unexpected. For your convenience, we offer a travel protection plan through CHUBB Insurance that you can purchase with your trip. This plan is available to anybody and can be purchased when you book your tour packages.

Can I change / modify the itinerary?
Seat-in-coach tours (SIC) do not allow any itinerary change as the tour moves as a group. Private tours are more flexible, and changes to the itinerary generally can be accommodated with enough notice prior to arrival and additional costs (if applicable).

Can i cancel my tour booking?
Please refer to the specific package's Terms & Conditions for cancellation charges and procedures.

Do you accept late bookings?
All late bookings are on request and must be guaranteed with full payment.

How can I contact you?
If you need assistance we are happy to help. You can either email the Travel Consultant or you can phone our Customer support on +603-9232 1888 ask for the Consultant handling your booking.

Our office hours are Monday to Friday 9.00am to 6.00pm Saturday 8.30am to 1.00pm

I have children traveling with us, and what will be the price for them?
You may choose to take the child's price at the category of CWB & CNB. CWB is Child With Bed and CNB is Child No Bed. Child category of pricing is only valid with the minimum 2 adults staying in the same room. Maximum number of child in a room is depending on the each and individual hotel's policy. If a child staying in a room with only 1 adult, that particular child is paying on the cost of Child Share Twin.

I am not a Malaysian passport holder. Can I join your standard tour packages?
Mayflower tour packages market validity varies by destination (Malaysia market / Asia market / East Asia market / Worldwide market). In the case where your nationality is not covered under our market validity, we will have to quote you the same tour package by requesting the rate based on your nationality. This rate may differ from the standard tour packages.