Delivery, Return & Refund Policy


1.1   What are my Delivery fees?

Delivery fees are charged based on the size/weight of the parcel per Partner. If you have ordered from multiple Partners in one order, your shipping fee will be based on the size/weight of the parcel from each of the Partners. The total Delivery fees charged at checkout will be the sum of individual Delivery fee from each Partner. Your total Delivery fees will be clearly indicated in your cart during checkout.

In the case of e-voucher products, the vouchers are sent electronically, requiring no physical delivery. Hence, there is no delivery charge for e-voucher products.


1.2   When is courier delivery available?

Courier delivery is handled by Third Party Service providers and is usually available for Mondays to Fridays (9am to 10pm). Exceptions may occur depending on the Third Party Shipping Service provider, United Points has no role in these exceptions.


1.3   When will I receive my Order?

The normal delivery time for physical products vary depending on the type of product and the supplier of the product, it can vary between 5 to 15 working days for domestic suppliers and longer for international suppliers. The delivery lead time in special cases which are outside the above range will be mentioned in the individual product T&Cs or description sections.

eVouchers are sent via email and will be instantly delivered via email to the customer's email ID. In case of exceptions, the same will be specifically mentioned in the product's details pages (T&Cs and Description) 


1.4   What is the expected timeline for Pre-Order products?

There is no pre-order of products.


1.5   Can I prearrange the date I want to receive my Order?

We apologize that we are unable to accommodate specific delivery date requests at the moment. If you are unavailable when your Order is delivered, the courier partner will try to re-deliver to you at another time.



1. Cancellation Policy


Orders once placed cannot be cancelled.


2. Returns and Exchange Policy


Subject to Clause 2.2 below, returns by you for exchanges are only accepted in the case where the Product delivered varies from the one originally ordered. Where the Product delivered was not in accordance with the specifications (in terms of size, colour, etc), you may exchange the Product with the Merchant within seven (7) days of receipt of the Product. Where the Product delivered was faulty, defective or damaged, you may exchange the Product with the Merchant within thirty (30) days of receipt of the Product. All returns for exchanges shall be done by submitting your request for a return and exchange to our Customer Service Team at To qualify for a return and exchange, the Product must fulfill the following requirements:-

  • The Product shall be un-used;
  • Product tags shall not be removed or tampered with in any way; and
  • The Product shall be in the original brand packaging (if applicable).
  • The Product shall be a physical product.

Vouchers, software products and service products cannot be returned, exchanged or refunded once purchased.



This return and exchange policy is applicable only to those Products which do not fall under the list of non-refundable Products provided on our Site. Also, the return and exchange policy of the individual merchants, if any, supercedes the return and exchange policy mentioned here for United Points.



Once you have requested for a return and exchange, Clause 2.5 below shall apply in relation to the process of returning the Product and/or the Merchant may also contact you for the purpose of checking the delivered Product. You shall ensure that the Product is returned to the Merchant in the same condition as it was when received by you and is packaged properly.



In the event that an item is returned to the Merchant in a poor or unsuitable condition, the Merchant shall have the right not to accept it and will send the Product back to you. In this circumstances, you will be liable to pay all reasonable delivery costs and servicing costs at such current applicable standard fees and costs structure and we shall be entitled to charge such costs to your credit or debit card, or deduct the equivalent amount of Points from your account with us, To the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.



A pre-paid return shipping service for Products that can be handled by the local mail services will be provided to you. Otherwise, a courier will be arranged to collect and redeliver the Product to ensure a convenient exchange process.



Your returned Product together with your return slip, are usually reviewed within five (5) working days after it has been returned to the Merchant. Upon verification that the delivered Product did not comply with the specifications, was faulty, defective or damaged, an exchange will be arranged by the Merchant within seven (7) working days thereafter. The Merchant shall deliver the correct Product to you at the Merchant’s own cost and expense in exchange for and in replacement of the returned Product.


3. Refunds Policy


In the event of a valid request for a return and exchange of a Product, and only where the Merchant is unable to replace the returned Product for any reason whatsoever pursuant to Clause 2.6 above, a full refund would then be given by the Merchant to you in the original form of payment used to purchase the Product. The refund shall be done within the same time period for replacement.



Other reasons which are compelling may be considered but on a case to case basis and is subject at all times to the investigation and evaluation by us and the relevant Merchant.


4. Product Information


All Product descriptions, information and materials posted on our Site are provided ‘as it is’ and without warranties express, implied or otherwise howsoever arising.



All Product images seen on the Site may slightly differ from the actual Product that you may receive.



Some Products delivered are protected by seals. You are advised not to accept any such Products with their seals broken at the time of delivery or collection of the Products.


* United Points may ,at its own discretion ,amend the above without notice.